As a Lead UX Researcher at Cape Fear Community College, I conducted two iterative rounds of usability testing evaluating CFCC's internal student portal and public website.

The Goal:

• Evaluate how effectively current students navigate essential academic and administrative tasks.

• Identify layout, visual hierarchy, and navigation bottlenecks across desktop interfaces.

• Formulate data-driven recommendations to modernize interface design, streamline the Launchpad, and improve information architecture.

Tools: Adobe XD